Are you searching for the best Document360 alternatives? Look no more! This blog post features a list of the top alternatives to Document360 for 2023.
Did you know that 91% of customers would use an online knowledge base instead of contacting the customer support team if it were available and tailored to their needs? Customers want efficient self-service support – and they expect it on your platform.
To improve customer experience and stay ahead of the curve, adopting a cutting-edge self-service support solution is the way to go. It helps you eliminate long wait times, make customers happier, and reduce operation costs by keeping your support team small.
One of the more popular methods of offering self-service is via a self-service knowledge base. And while there are many knowledge base tools available on the market, Document360 is one of the more well-known options available on the market. Their knowledge base software is popular due to the many features they provide, however, Document360 has some downsides such as affordability, limited editing features, API issues, etc.
The major challenge for users is the cost. And it makes many businesses look out for a Document360 alternative.
To help you find cost-effective, feature-rich knowledge management software, we’ve compiled a list of the top Document360 competitors including:
- Helpjuice
- SharePoint
- Bloomfire
- FileHold
- Guru
- Helplama Helpdesk
- ProProfs
- Confluence
- Caspio
- Zendesk
The Best Document360 Alternatives
1. Helpjuice
Helpjuice is one of the best Document360 alternatives. It stands out as a top-rated knowledge base software. Helpjuice has all the features you need to scale your customer support and boost collaboration among your team members. It’s trusted by thousands of companies, including Amazon, Virgin, VIKING, WHO, Hertz, and many more.
Best-of-breed features that make Helpjuice stand out:
- Google-like search engine that helps customers get what they are looking for easily
- It can be customized to suit your needs
- An easy-to-use tool with no need for special training
- Provides analytics that tells you what people are searching for, who they are, the information they need, and so much more
- Responsive customer support to help you fix challenges timely and effectively
- Multi-language support for your global base of customers
- Optimized for SEO
- Extensive integrations
- Advanced real-time document collaboration
2. ProProfs
ProProfs knowledge base software streamlines customer support and reduces the number of people contacting customer agents via live chat, call, or email. It provides 24/7 self-help for customers. ProProfs is used by leading brands like Nissan, Adobe, ZOHO, and many more.
Pros
- Instant 24×7 self-help
- Integrates with other tools, like Slack, Jira, and Salesforce
- Highly customizable with branding features and pre-made templates
- Feedback and surveys to measure customer experience
- Improves team collaboration
- Helps with employee onboarding
- Great customer support
Cons
- The subscription can quickly add up, which can take time for a small company to cope
- Not as feature-rich as some solutions in this list
3. SharePoint
SharePoint helps you share and manage content, knowledge, and applications. It facilitates teamwork and makes finding information easy. Thousands of organizations rely on this tool for teamwork and content management.
Pros
- Simple sharing and easy collaboration
- Provides features for engaging and sharing resources in your organization
- Powerful search feature for easy discovery of information
- SharePoint lists and libraries, Power Automate, and Power Apps enable you to accelerate productivity
- Robust security features
- Integration with other Microsoft products
Cons
- Requires tech-savvy users to maximize the features
- Needs extensive customization to enjoy its out-of-the-box features
4. Bloomfire
Bloomfire is one of the best Document360 alternatives, which provides a central, searchable place for information and insights. It improves collaborative intelligence and enables team members to share and access resources easily. This cloud-based knowledge management system helps you collect, connect, and decentralize knowledge and insights in your company.
Pros
- Integrates with other productivity tools
- Centralized knowledge for every team
- Efficient knowledge management
- Accelerates research and customer insights analysis
- It enables exceptional customer service by equipping support agents with on-demand knowledge.
- Good security features
- Improves customer engagement with the newsletter feature
Cons
- No extensive integrations – compared to other tools
- The subscription fee is paid annually
- No free trial or free version
5. FileHold
FileHold is a document & record lifecycle software that provides cutting-edge document management features. With the tool, you can effortlessly search & find your documents, control document access and secure files, and enjoy efficient document workflow for reviews & approvals.
Pros
- It offers document version control
- Document scanning and imaging
- Users can work offline
- User audit logging and tracking
- Can be accessed through a web browser
- Integration with Microsoft Office
- Can be customized and integrated with other third-party tools
Cons
- Integration through API is not cost-effective
- Potentially expensive if you want all the features
6. Guru
Guru, a company wiki, helps you organize information to enable easy access from anywhere. You can integrate this software with other tools you are already using. This is one of the best Document360 alternatives trusted by leading brands – including Airtable, Spotify, Figma, and Square.
Pros
- Guru’s Verification Workflow and Browser Extension enables users to access the information they need for work easily
- Automates onboarding by providing a central knowledge base for new employees
- Keeps teams informed with real-time releases and updates
- Helps you search for information with ease
- Integrates with Slack, Zoom, Gmail, and other tools you are already using
- Helps team members collaborate effortlessly whenever and wherever they are working
Cons
- Collaboration can be challenging due to some limited editing features
7. Helplama Helpdesk
Helplama helps you scale your customer support like some tools in this list. It is an all-in-one Helpdesk tool that offers email, live chat, social media, and Shopify integrations. Helplama enables you to set up automated self-service for repetitive tasks.
Pros
- 24/7 order monitoring
- Customizable knowledge base
- AI chatbot and self-service customer portal
- Offers automated agent training
- You can automate marketing tasks like review collection
Cons
- You can only access the automation features when you subscribe to the Pro plan
8. Confluence
This tool provides a remote-friendly workspace that facilitates knowledge sharing and collaboration. Confluence helps you build, organize, and collaborate on work – easily from anywhere. This knowledge management software is trusted by thousands of users, including HubSpot, Blend, Audi, and Linkedin.
Pros
- Provides collaborative workspace that improves employee engagement
- Protected by high-end privacy features and data encryption
- Integrates with your other tools, like Jira, Trello, Slack, and Dropbox
- Highly customizable with 3,000+ Marketplace apps
- Available on mobile – iOS and Android
- Comes with customizable templates
- Equipped with features for managing audio files, assignments, and calendar
- It has some features, like Activity Dashboard, that are absent in Document360
Cons
- No good SEO management feature
- It does not support many languages, as seen in Document360
9. Caspio
Caspio is one of the leading no-code platforms that help businesses create feature-rich, super-secure, and scalable solutions. The platform enables you to build custom applications without writing code. With Caspio, you can easily manage data, digitize workflows, and automate processes – without coding.
Pros
- Extensive integrations with third-party applications
- Super secure platform with high-end security features like IP-based access and password rules
- Features a Drag and Drop logic builder that automates workflows according to logic and rules
- Caspio is intuitive for new users
- It’s affordable – with a limited free package and monthly subscription with unlimited users
Cons
- Responsive customer support is only for the corporate plan
- Does not offer unlimited storage capacity
- Users complain about some advanced operations not being efficient at times
10. Zendesk
This is the platform of choice when it comes to making customer service better. Zendesk offers everything you need to make customers happy by providing great conversational experiences across channels. This tool is marketed as the champion of customer service.
Pros
- Has a user-friendly interface
- Supports many languages – 40+ different languages
- Analytics for measuring the success of customer service
- Integrates with the Zendesk suite of solutions
- Provides great customer-oriented features
Cons
- Does not come with high-end internal knowledge base features
- Zendesk is not as affordable as some tools in this list – pricing starts at $49 per month
How to Choose the Right Document360 Alternative for Your Business
Having covered the best Document360 alternatives, let’s take a quick look at how to select the best knowledge base software that best suits your needs. Consider the following factors.
Go for an All-in-One Knowledge Base
There are two types of knowledge management software:
- External knowledge bases that are accessible by anyone and typically used as a way for customers to support themselves
- Internal knowledge bases that are used by employees as well as other internal stakeholders for storing, organizing, and sharing company knowledge in an effort to improve collaborative efforts and overall productivity.
Make sure that the knowledge base software you choose can allow you to provide the best options for whatever use case you’re looking to use your knowledge base for.
Important Features
Look for these essential knowledge base features: Search capabilities, security, advanced document management, analytics, collaboration, integrations, high-end text editors, and reports.
Scalability
Choose a tool that can grow with your business. Using scalable software makes it easier to adapt as your business expands. This is important because transferring data from one platform to another can be challenging. Determine if the knowledge base can grow with your company before adopting it.
Conclusion
If you’re looking to adopt a scalable, feature-rich, all-in-one knowledge base, then you may want to look at another option other than Document360.
The knowledge base software listed in this post is some of the best options available for 2023.
