Blog - Page 4 of 5 - CustomerICare

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4 years ago

Dealing With Negative Customer Feedback: Separate Haters From Helpers

You just woke up, you check your inbox, and there it is… “Please STOP sending me all this UNSOLICITED JUNK EMAIL” (this was an actual reply to our welcome on-boarding email we received few days ago) If you’ve been in business long enough, you know

blog

4 years ago

Tricks to Spot & Handle Angry Customers on Live Chat

Text chat is a tricky mean of communication. It’s both a blessing and a burden when dealing with irate customers. It can be great because you are not actually being yelled at which makes it a lot easier to deal with stress and anger. But on

Illustration of making doing ecommerce checkout

blog

4 years ago

Ecommerce Checkout Best Practices: Improving Design & UX

Checking out. It’s the final step between you and your profits. Therefore, it is vital that every step along the way be fully optimized for UX, aesthetic appeal, and efficient conversions. This means you’re likely to run into some common problems along the way. The

Illustration of customer service department helping a customer with issue

blog

4 years ago

How to Run an Effective Customer Service Department

We’re sure you’ve heard over and over how important customer service is. But just how important is it really? Well, according to the following stats, it’s quite important: 47% of consumers have decided to switch to a competitor after receiving poor customer service The majority of consumers in

Illustration of an ecommerce shopping cart

blog

4 years ago

How to Reduce Shopping Cart Abandonment by Improving CX

Shopping cart abandonment has become one of the biggest problems for online stores. According to Baymard Institute, 67,45% of shopping carts never make it through check out. If you are doing business online chances are that you are familiar with this number. But do you

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4 years ago

How Live Chat Can Boost Customer Engagement

Multiple brands engage on the topic of Customer Engagement, however when it comes to interaction or True Engagement they pass the ball to automation. My argument is that Customer Engagement requires presence, and Live Chat does exactly that. And here’s why. Customer Engagement Redefined In

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4 years ago

The Best Marketing Tools for Data-Driven Marketers

Today’s marketer needs lots of data to make smart decisions to drive growth. The problem is, valuable data is hard to get without coding skills. If you ever want to know which content drives sales, which lifecycle emails convert users into customers, or which incentive in your referral

David vs Goliath: The Ultimate Underdog Prevails

blog

5 years ago

[The Underdog Effect] Why Customers Prefer Small Businesses & Hustlers

Imagine you are visiting a new country and are invited to a local sport event. Two teams are competing against each other. Here’s the only thing you know about them: Team A has a 70% chance of winningTeam B has a 30% chance of winning

Customer Support & Service With Live Chat

blog

5 years ago

Live Chat is More Than Just a Customer Support & Service Tool

You’ve come to see Live Chat, as a customer support and service tool, which rather than helping you, puts you in a situation, where you need to stay online 24/7. However, it’s time to view Live Chat as more than that as it can become

blog

5 years ago

How We Built Our First Sales Funnel

When building out your initial sales funnel, analyzing your leads is the most powerful strategy you can employ. At Customericare, we research every company that comes through the door. We qualify them by potential deal size. When a company has more than 100 potential seats,