Blog - Page 3 of 5 - CustomerICare

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4 years ago

Ecommerce Email Marketing: How to Build Your List

“The money is in the list.” It’s an age-old saying in the internet marketing community, and truth be told, it holds a lot of weight… even after the rise of social media. In fact, email is 40 times more effective than Facebook and Twitter combined at procuring

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4 years ago

How to Sell on Etsy

There is nothing like the charm of handmade or vintage jewelry, clothing, beauty accessories, and other accessories and furnishings for home, garden and everyday life. Etsy, founded 2005, is a place where entrepreneurs can sell their homemade or vintage goods and customers with an eye

4 years ago

The Best Knowledge Base Software

Without knowing anything about your organization, I’ll venture to say that most of the issues probably stem from one thing. Think about it: The customer who comes to your site looking for the solution to a problem with your product, The team member who makes

4 years ago

Amplify Your Customer Support Efforts by Using Live Chat and a Knowledge Base

Your customer service can make or break your business. Today’s customers are basing their purchasing decisions on more quality and price: 95% consider customer service as a key influence on the brands they choose and remain loyal to. The level of service you deliver depends

Customer Service Team Providing Support to Customer

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4 years ago

How To Build The Absolute Best Customer Support Team

In this article, we’ll see how you can build your own customer service dream team to constantly deliver wow service to your clients. We have a long journey ahead of us so let’s get started, shall we! Hire For Culture Fit And Soft Skills When building a

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4 years ago

It Sucks Being A Faceless Startup: Why You Need Branding And Culture

We’ve been doing a lot of thinking lately at CustomerIcare about our brand and what we want to stand for. Right now, we have a product that people really like (love), our website is looking a little bit better every day, but… We don’t have

4 years ago

Small Business Productivity Tips One Small Step At A Time

Have you ever felt stuck trying to come up with a big brilliant idea to take your business to the next level? It’s probably the one thing I am struggling with the most. I’m still waiting for this groundbreaking idea and my bet is that

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4 years ago

[The Socio-Technology Gap] Why Your Popup Is More Annoying Than A Pushy Shop Assistant

There’s an on-going debate around the web about the use of lead generation popups and popovers. Some think they are super annoying and borderline evil. Others also think they are super annoying and borderline evil but they don’t care, because they convert! I’ll admit that it’s

Illustration of person feeling multiple emotions

blog

4 years ago

How to Use Emotional Design to Get Customers to Chat With You

I’ve been doing a lot of research lately about how the marketing world changed during the past decade. After hours and hours of reading, I stumbled about the notion of emotional design. Well, I knew about the trend before but never really took the time

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4 years ago

Do Your Customers Ever Go The Extra Mile to Thank You?

I received an amazing email few days ago from a man named JR Yates. JR is a retail jeweler in Modesto, California and is operating several online shops. He didn’t contact me to sell me a ring or anything, he was just eager to share