Nearly 81% of customers attempt to find answers themselves before reaching out to a company’s support service. So, if you are getting an overwhelming number of support tickets, your self-service system is lacking or inadequate. Many companies in this situation turn to a self-service knowledge
Looking for the best Document360 alternatives? This post covers the best Document360 alternatives, including the details you need to choose the best software for your needs.
Reliable customer support software is at the core of any successful business. It has your back 24/7 – answering questions, solving problems, and keeping your customers happy. When you Google top customer support software, the name Zendesk almost always pops up. Zendesk is an award-winning
Customer service is a crucial part of any enterprise’s customer journey–no matter the niche, size, or industry. That fact–combined with the way that technology has evolved and transformed customer service and the customer journey over the last few years–calls for a deeper commitment to the
You’re probably well aware of how important it is to earn referrals from your most successful and valuable customers. In fact, chances are you already have some type of system in place for getting your customers to make such referrals. If you’ve taken the more
Customer loyalty is not developed by simply making a sale, it all comes down to their overall shopping experience, especially, how they’re treated after they’ve made a purchase. Therefore, however demanding and exciting things might get for your business, customer focus after the sale should
Many employees in organizations across various industries spend a significant amount of time researching internal information. In fact, according to a McKinsey report, on average employees spend nearly two hours every workday searching and gathering information they need to do their job effectively. For a
Shopify has over a million stores helping eCommerce merchants grow their business. You’ve got the will, We’ve got the way – that’s the motto of Shopify and they pretty much live up to it. Setting up an eCommerce store is a cakewalk on Shopify but that’s just
Digital marketing is changing every single day. That said, marketers always look for ways to attract their online customers. This includes tweaking online marketing strategies and monitoring their competitors. That way, they can quickly figure out what tactics work and what does not. For instance,
The quality of customer service is an excellent way to gauge the service and overall ethos of any business enterprise. If a business does not value its customers and try to understand what they are looking for, then they are unlikely to be profitable over