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Zendesk vs Intercom: A Comprehensive Comparison for Optimal Customer Service

Zendesk vs Intercom: Which is Better for Customer Care

Effective customer support is the backbone of any successful business, akin to frying eggs for the perfect omelette. This is where software platforms such as Zendesk and Intercom come into play, offering customer-centric tools like ticketing, issue resolution, automation, and messaging. But with each software
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The best intercom alternatives in 2023

The Best Intercom Alternatives and Competitors in 2023

In the dynamic world of customer service, maintaining a seamless line of communication is pivotal. It’s not just about presenting customers with a fantastic product or service, but also providing a customer service experience that exceeds their expectations. But, what if the tools that facilitate
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The best knowledge base software as rated by our customers.

The Best Knowledge Base Software for Businesses (2023)

Nearly 81% of customers attempt to find answers themselves before reaching out to a company’s support service. So, if you are getting an overwhelming number of support tickets, your self-service system is lacking or inadequate. Many companies in this situation turn to a self-service knowledge
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The best Document360 alternatives and competitors for 2023.

The Best Document360 Alternatives [2023]

Looking for the best Document360 alternatives? This post covers the best Document360 alternatives, including the details you need to choose the best software for your needs.
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The best Zendesk alternatives and competitors

The Best Zendesk Alternatives for Customer Support [2023]

Reliable customer support software is at the core of any successful business. It has your back 24/7 – answering questions, solving problems, and keeping your customers happy. When you Google top customer support software, the name Zendesk almost always pops up. Zendesk is an award-winning
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Self service knowledge base

Self-Service Knowledge Base: Your Introductory Guide

Customer service is a crucial part of any enterprise’s customer journey–no matter the niche, size, or industry.  That fact–combined with the way that technology has evolved and transformed customer service and the customer journey over the last few years–calls for a deeper commitment to the
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A group of brand evangelists

How to Build a Community of Brand Evangelists for Your Business

You’re probably well aware of how important it is to earn referrals from your most successful and valuable customers. In fact, chances are you already have some type of system in place for getting your customers to make such referrals. If you’ve taken the more
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5 Best Practices For a Post-Sale Customer Experience

Customer loyalty is not developed by simply making a sale, it all comes down to their overall shopping experience, especially, how they’re treated after they’ve made a purchase. Therefore, however demanding and exciting things might get for your business, customer focus after the sale should
Kadi Arula

Kadi Arula

Best Internal Knowledge Base Software

7 Best Internal Knowledge Base Software in 2022 to Help Employees

Many employees in organizations across various industries spend a significant amount of time researching internal information. In fact, according to a McKinsey report, on average employees spend nearly two hours every workday searching and gathering information they need to do their job effectively. For a
Rachel Esco

Rachel Esco

Best Shopify Apps

Best Shopify Apps to Boost Your eCommerce Conversions [2022]

Shopify has over a million stores helping eCommerce merchants grow their business. You’ve got the will, We’ve got the way – that’s the motto of Shopify and they pretty much live up to it. Setting up an eCommerce store is a cakewalk on Shopify but that’s just
Rachel Esco

Rachel Esco

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