Have you ever wondered how different the world would be, if some famous people had the technological know-how we currently possess? Well, what if the said famous people used a Live chat software to solve their problems. Read on, to …

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Providing timely customer service has always been a daunting task, especially when it comes to recognition of customer’s anticipation and addressing it in a fulfilling manner. All the more true, when you’re having to deal with a multitude of tasks, …

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Multiple brands engage on the topic of Customer Engagement, however when it comes to interaction or True Engagement they pass the ball to automation. My argument is that Customer Engagement requires presence, and Live Chat does exactly that. And …

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