Comparison Of The Best Live Chat Alternatives

Why Live Chat?

 

There is nothing more frustrating than waiting on hold with phone support or expecting email support to only take an hour while in reality it can take days, weeks or even months.

Realization of such hard-pressing problems of customer service is what turns small and large business owners towards seeking solutions to increase live engagement, thus reducing churn rate and increasing sales. This search leads them to live chat.

 

Criteria for choosing between live chat alternatives:

 

When selecting a live chat software one must consider some of the most important criteria for choosing between the live chat options, such as:

  1. Number of Visitors Tracked
  2. Number of Engagements(Conversations)
  3. Number of concurrent chats
  4. Additional Features
  5. Integrations
  6. Price

 

There are so many live chat providers on the market today that it can be hard to make a quick and documented decision. Here’s how CustomerIcare live chat solution compares to the 4 biggest actors on the live chat market:

 

Top 5 Live Chat Alternatives Comparison:

* only Basic Plans are reviewed.

 

  1. Customericare

    customericare live chat options

“Sell Faster. Help Better. Keep In Touch With Customers”, CustomerIcare is number one on the list of live chat options. A solution designed specifically for small businesses, offering various features, and integrations, along with a free plan.

As far as the offer goes, CustomerIcare presents its customers with affordable plans that combine unlimited visitor tracking, unlimited concurrent chats, as well as unlimited engagements. The company’s competitive edge is shown in easy implementation, on-website Audio and Video chat, MultiChat feature, and its low costing plans.

When addressing support, CustomerIcare offers a personal Success Manager with every Prestige Plan purchase.

Number of Visitors Tracked: Unlimited

Number of Engagements (Conversations): Unlimited

Number of concurrent chats: Unlimited

Additional Features: Audio/Video Chat, Analytics, Reporting, Customer Survey, MultiChat

Integrations: WordPress, Joomla!, Zendesk, CRM platforms (soon), Ecommerce platforms (soon)

Price: $30/month

 

  1. LiveChatInc

    livechatinc live chat options

 

“The fastest way to reach customers”, LivechatInc can be a good alternative for bigger companies looking for a chat focused on customer service. Launched in 2002, LiveChatInc offers a solution designed for call centers and medium size to larger companies, including basic live chat features. The company’s competitive advantage is diminishing, when compared to the competition, based on the live chat options criteria:

Number of Visitors Tracked: Up to 400

Number of Engagements (Conversations): Unlimited (?)

Number of concurrent chats: Unlimited (?)

Additional Features: Analytics, Reporting, Ticketing, Customer Survey

Integrations: WordPress, CRM platforms, E-commerce platforms

Price: $36/month

 

 

  1. Zopim

    zopim live chat options

 

“Talk to your customers in real time”, Zopim is now the best live chat alternative for Zendesk users. Being a Zendesk company, it offers a set of integrations, on par live chat features and a free plan (rather restrictive).

Under the hood look presents customers with basic live chat features. The company seeks competitive advantage in offering mobile optimization, built-in google translate, and 24 hour live chat support on weekdays, but lacks in providing analytics, reporting, and restricting the amount of triggers.

Number of Visitors Tracked: Unlimited

Number of Engagements (Conversations): Unlimited

Number of concurrent chats: Unlimited

Additional Features: Automatic Translation, Custom Notes, Availability for Mobile, Customer Survey

Integrations: CRM software

Price: $14/month

 

 

  1. Comm100

    Comm100 live chat options

“Engage Your Website Visitors in Real Time; Improve Sales & Support”, Comm100 can be a good alternative for bigger companies. Boasting over 200,000 business users, the company provides its solution as SaaS, comprised of 3 parts: web chat window, operator console and control panel.

The software includes some of the basic live chat features, along with a medium-large enterprise-friendly pricing. Company’s competitive advantage arises from built-in spell checker, typing indicator, multiple languages, and availability on mobile devices.

Number of Visitors Tracked: (?)

Number of Engagements (Conversations): Unlimited

Number of concurrent chats: Unlimited

Additional Features: Spell-checker, Typing indicator, Availability for Mobile, Customer Survey

Integrations: WordPress, CRM software, Ecommerce software

Price: $29/month

 

  1. LivePerson

    LivePerson live chat options

“Instant connections, lasting relationships”, LivePerson can be an interesting live chat alternative for enterprises but definitely not for smaller businesses. Launched in 1995, it is a veteran on the live chat market, catering mostly to large enterprises with its Pay-per-Engagement pricing plans.

According to the websites pricing page, when having 10,000 monthly website visitors LivePerson suggests choosing the “100 Engagements” plan, priced at $110/month. For the sake of equal pricing comparison, we will go with the “12 Engagements” plan, priced at $15/month. The feature set isn’t limited to live chat related, upon purchasing, customers are presented with the ability to create pop-up banners, along with offering live chat, which also count towards engagements, and are designed to increase conversion. “1 live chat/1 banner click = 1 engagement”

Number of Visitors Tracked: Unlimited

Number of Engagements (Conversations): 12

Number of concurrent chats: (?)

Additional Features: Spell checker, Mobile apps, Customer Survey

Integrations: Salesforce, CRM

Price: $15/12 engagements

 

If you want to know more about how CustomerIcare compares to other popular solutions, check out our Why Customericare? article.

 

 

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