Live video chat service
Customer service chat by CustomerICare is the most comprehensive way of online contact. Your company becomes closer to your customers and finds out their needs easier. Knowing your customers’ expectations gives you the opportunity to create an attractive and well-fitted offer.
Tracking customers in real time
CustomerICare tracks your customers’ movement in real time, lists all your customers who are online on your website and displays contact IDs, geographical locations, search engine and keywords used to reach you. Moreover, CustomerICare identifies returning customers.
Proactive invitation to conversation
Our tool allows your representatives to foster interaction with online customers. This way your consultants can offer live help chat the moment your customer needs it the most. Personalized invitation and life assistance encourages customers to place an order.
Reaching the paying customer directly
Based on your customers’ activity on the website our application permits to parameterize situations when they are buying the most. Thanks to behavioral targeting you can automatically invite the most promising visitors to conversation, therefore increasing the chance to close the deal.
Increase the conversion level
CustomerICare helps to turn into website visitors into paying customers, it makes sales job easier by picking out potential buyers from incoming traffic. CustomerICare is like a secret assistant, ready to help the customer in the most difficult moments. Quick consultant’s response and help in the buying process influence the customer’s decision making process.
Increase online sales
The support provided to the potential customer on every step of the buying process increases the chances of closing the deal. The well served customers buy more eagerly and more frequently.
Increase customer satisfaction
With CustomerICare you will build strong relations with your customers. Professional help provided by the consultant creates trustworthy and loyal atmosphere. Well served customers are more likely to turn into returning customers. Opportunity to connect with the consultant in real time improves the customer satisfaction.
Reduce cost of obtaining the customer
Our tool increases the effectiveness of marketing campaign through proposing the conversation with the most promising customers. CustomerICare improves your call center effectiveness and decreases the cost of obtaining the new customer. It also boosts the effectiveness of consultants’ time management.