See what people are doing on your website and how they got there. Run reports and view statistics of how you perform.
Allow your website to become alive. Text, audio and video with visitors while they are browsing your site!
Contact website visitors whenever they need help the most. Guide them through your website, convince the hesitant, and directly affect their buying decision. Just like in-person!
CustomerICare can be used as a small business chat window, an enterprise chat widget, a live help application but also as a visitor monitoring solution, conversion rate optimization software tool for business, educational institutions and non-profit organizations.
Aurelie, Marketing Manager
You can see who’s visiting your site in real time and who needs help. Even before they lose interest and leave the site, you can extend help immediately with the live chat tool. You can also send personalized invitations based on the visitor’s behavior in your site, such as: browsing time; number of visits; specific page visited; city the visitor is; traffic source; and page views. This information can help you send targeted content including special interest deals, “welcome back” greetings, and product demo. Moreover, you can embed proactive chat invitations in your critical pages to anticipate customers’ FAQs.
Click to call allows you to talk with customers over the browser. Why look for your telephone, when you can call with a click?
Live chat with several website visitors at once. Increase ROI and reduce customer service costs!
Real-time monitoring is better than Google Analytics, because it not only shows people on your site, but also let's you invite them to chat!
Customization enables you to change the color, forms and overall feeling of your chat. Make it fit your site!
Quick Responses are pre-written scripts which can be pulled up by clicking # during chats. This speeds up your work tenfold!
Conversation rating gives your customers an opportunity to share their impression of the chat.
SSL Security means all connections are encrypted. Your chats are safe with us!
Advanced mechanics for all you power users! Filter out prospects, chat with a selected target group, invite customers automatically!
Sneak-peek as the name says is a sneaky way to see what your customers are typing before they send it. Imagine the possibilities!